At Rocksnrose, we are committed to providing fast and reliable shipping services to ensure that you receive your products as quickly as possible. Please review our Shipping Policy for detailed information on shipping costs, delivery times, and more.
1. Shipping Method and Delivery Time
We offer a variety of shipping options to meet your needs:
- Standard Shipping: 10-15 working days
- Expedited Shipping: 7-10 working days
Please note that delivery times are estimates only and may vary depending on your location and product availability. All orders will be processed and shipped within 1-2 business days, excluding weekends and holidays.
2. Shipping Costs
Shipping costs are calculated at checkout based on your shipping address and selected shipping method. You can review all available shipping options and associated costs before completing your purchase.
For orders within the contiguous United States, we offer free standard shipping with orders over **$50**.
3. International Shipping
We currently offer international shipping to select countries. International shipping charges will be calculated at checkout and delivery times will vary depending on the destination. Please note that customers are responsible for any customs duties or taxes.
4. Order Processing
Orders are typically processed within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with a tracking number. Orders placed on weekends or holidays will be processed the next business day.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can check the status of your order through the carrier’s website or visit our Track Order page.
6. Shipping Delays
Although we do our best to ensure timely delivery, delays may occasionally occur due to uncontrollable factors such as weather, shipping company delays or peak seasons. We appreciate your patience and understanding.
7. Incorrect Shipping Address
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or wrong deliveries caused by incorrect or incomplete addresses provided by customers. If you discover an incorrect address after your order has been shipped, please contact us as soon as possible to update the information. Address corrections may be subject to additional charges.
8. Damaged or Lost Packages
If your package is damaged or lost during shipping, please contact our Customer Service team within 7 days. We will assist you in resolving the issue with the carrier and arrange for a replacement or refund if necessary.
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