Welcome to the Rocksnrose website! To help you better understand our services and operating procedures, we have compiled some frequently asked questions and answers. If you have any questions, the following content may be helpful to you.
1. How to create an account?
- Answer: To create an account, please click the “Register” button in the upper right corner of the website and fill in the necessary personal information, including your name, email address, password, etc. After submission, you will receive a confirmation email and click the link in it to activate your account.
2. Can I modify my order?
- Answer: After you submit your order, we will start processing it as soon as possible. If you want to modify your order, please contact our customer service team as soon as possible. If the order has not been shipped, we will do our best to meet your modification request. Once the order enters the shipping process, modifications will not be possible.
3. What are the payment methods?
- A: We support a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, PayPal and other common online payment methods. The checkout page will display all available payment options.
4. How can I check the status of my order?
- A: You can log in to your account and check the status of all your orders on the “My Orders” page. When your order is shipped, you will receive an email with a tracking number, and you can also view the latest delivery information on this page.
5. Can I cancel my order?
- A: If your order has not been processed or shipped, you can contact the customer service team to request a cancellation. Please contact us as soon as possible. The faster we process, the greater the chance of a successful cancellation. Orders that have been shipped cannot be cancelled, but you can request a return after receiving the product.
6. How do I request a return or refund?
- A: If you are not satisfied with the product you purchased, you can submit a return request within 14 days of receiving the product. The product must be unused, unwashed, and in the original packaging and tags. You can submit a return request through the “My Account” page or contact customer service directly. Refunds will be processed based on the original payment method.
7. Can I change the delivery address?
- Answer: If you need to change the delivery address, please contact our customer service team as soon as possible before the order is shipped. If the order has been shipped, the address change will not be completed, please make sure to fill in the correct address information.
8. How long does it take to deliver the product?
- A: Standard delivery usually takes 5-10 business days. Expedited delivery usually takes 2-4 business days. The exact time depends on your region and delivery method. International orders may take longer to ship.
9. Do you accept international orders?
- A: Yes, we accept international orders and provide global delivery services. Shipping costs and delivery times will vary depending on different countries and regions. You can see the corresponding shipping costs and estimated delivery times during checkout.
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